The Appraisal Process

From disagreement to a reasoned decision.

The exact path is governed by the insurance policy and applicable law, but a well-run assignment follows a disciplined sequence: define the issue, assemble the record, inspect and evaluate, confer, and document the outcome.

Standardized Protocol

A five-stage assignment.

Every appraisal follows an organized workflow designed to reduce friction, isolate genuine disagreements, and establish an unassailable record.

01

Phase One

Intake and conflict review

We collect the parties, claim details, loss location, service requested, and a concise description of the dispute.

02

Phase Two

Engagement and file setup

The role, fee arrangement, primary contacts, appraisal provision, and needed documents are confirmed.

03

Phase Three

Inspection and evaluation

Available estimates, photographs, reports, invoices, and site conditions are reviewed as the assignment requires.

04

Phase Four

Appraiser conference

The appraisers compare positions, narrow agreed items, and identify any differences that remain.

05

Phase Five

Umpire review and award, when needed

Unresolved matters may be presented to the selected umpire. An award is documented when the required panel members agree.

Efficiency & Precision

What keeps the work moving.

A clear record helps every participant focus on the actual disagreement.

Direct Access

Complete contacts

Identify the policyholder, carrier, appraisers, representatives, and best points of contact.

File Assembly

Relevant documents

Provide the policy provision, demand, estimates, photographs, reports, invoices, and pertinent correspondence.

Organized claim file with labeled folders for policy, estimates, photographs, and correspondence.

Scope & Pricing

Defined differences

Explain whether the dispute concerns scope, price, or both, and identify known agreed items.

Milestones

Prompt coordination

Respond to scheduling and document requests so inspection and conference milestones can be set.

Standard Apportionment

50/50?

The customary baseline for appraisal costs under standard property forms, subject to controlling policy wording.

Governance & Independence

Fees, roles, and neutrality.

Fee responsibility depends on the assignment, engagement terms, policy language, and applicable law. Commonly, each party pays its own appraiser and the parties share the umpire's fee, but the controlling documents should always be reviewed.

Core Principle

No outcome is guaranteed.

Legal Boundary

Coverage is not determined or waived by this service.

Impartiality

Umpire work remains neutral to both parties.

Appraisal Claims is not a law firm, and this information is not legal advice. Consult qualified counsel regarding legal rights or policy interpretation.

Assignment Record

Intake Dossier

AC

01. Dispute & Panel Role

SPECIFIED

02. Loss & Claim File

REQUIRED

03. Current Estimates

COMPARATIVE

04. Scope vs. Pricing

DELINEATED

05. Conflict Check

MANDATORY

Standard Review Protocol

FORM AC-INT

Onboarding Preparation

Before you begin.

✓

Confirm the service requested: policyholder appraiser, carrier appraiser, or umpire

✓

Have the claim number, date of loss, carrier, and loss address available

✓

Locate both sides' current estimates, if available

✓

Prepare a short description of the disputed scope or pricing

✓

Know the names of other involved appraisers or representatives for conflict review.

Privacy notice: Do not upload or enter payment card information, passwords, Social Security numbers, or other highly sensitive personal information into the intake form.

Ready to submit your appraisal matter?

Clear details accelerate conflict screening and panel setup.